Return & Refund

Return & Refund Policy

Thank you for shopping with Leyuan Market! We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our return and refund policy below.

1. Return Eligibility

You may return most new, unopened items within 30 days of receiving your order for a full refund. To be eligible for a return:

• The item must be in its original condition and packaging.
• You must provide proof of purchase (receipt or order confirmation).

2. Non-Returnable Items

Some items are non-returnable for hygiene or safety reasons, including but not limited to:

• Personal care items
• Food and consumables
• Custom-made or personalized products

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service team at support@leyuanmarket.shop with your order number and the reason for the return.
2. Receive Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to return the item.
3. Ship the Item: Package the item securely and include the RA number. You are responsible for the return shipping costs, unless the return is due to our error (e.g., wrong item sent).
4. Track Your Return: We recommend using a trackable shipping service to ensure your return is received.

4. Refund Process

Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method and may take 5-10 business days to reflect in your account, depending on your bank or payment provider.

5. Exchanges

If you wish to exchange an item for a different size or color, please follow the return process above. Once the original item is returned, you can place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement or refund as necessary.

7. Contact Us

If you have any questions regarding our return and refund policy, please reach out to us:

• Email: support@leyuanmarket.shop

Thank you for choosing Leyuan Market! We appreciate your business and are committed to ensuring your satisfaction.